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546199 - Retail Bakery

Reviews for Cindys Cakes

• Cindys Cakes

  BEWARE of Cindy's Cakes

  1 5 0 1.0

  Posted On: Jun 25, 2015

  Reviewer: Jon

  “BEWARE!
  Cindy's cakes was the most regretful and stressful part of our wedding planning. Our initial cake tasting, which had cost $15.00, consisted of 2 cupcakes that were very dry and lacking of taste. We chose to trust this was not indicative of her final product and moved forward with her due to family using her previously for a smaller cake. Moving closer to our wedding, we were finalizing the details of our cake a week and a half prior and we had already made our deposit. Cindy quoted us the final amount and asked that we return with payment for the final numbers, at this time the deposit was already paid. The payment was made the beginning of the week on Monday and Cindy informed us that this payment was late and asked for $20/day late fee. This late fee was never disclosed to us and after review of our contract, there was no mention of due date of payment nor a late fee associated with payment. Keep in mind.. These are still a week prior to the wedding and before any services have been provided. We refused this late charge and Cindy then made this issue very personal. She called my fiancé by name in email saying that this wedding order has taken longer than any wedding order she has done in the entire time she has done this and made repeated jabs at her. These responses were appalling to me as we were nothing but cordial to her and as a business professional I expected a professional response. I then requested our payments back and that same day she had gone to bank and cashed our deposit. She refused reimbursement for our deposit and made continued comments about her experience with us. Ultimately, we were so disgusted with this process that we decided to pursue another vendor 4 days before our wedding. Luckily, a business gladly accepted our business and we happily lost our deposit with Cindy over using her for our cake. During this entire process Cindy lacked any kind of customer service, was very rude and treated us extremely poorly.”

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